All orders are shipped via USPS and will arrive 2-7 days after payment processing. You may return your product within 14 days of purchase for an exchange or refund. Products may be subject to a 20% restocking fee. To return a product, email customer service at and request instructions on how to return your product. Upon return of the product you will receive your credit within 7-10 business days. Shipping charges are not refundable.

Prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted.

Returned items are subject to inspection by Birmingham Cosmetic Surgery and staff. All parts, pieces, printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered, over 70% used, or damaged.

Multiple return requests for the same products are subject to review by Birmingham Cosmetic Surgery and . We reserve the right to deny multiple refunds on products purchased and returned more than once.

Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.

We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.